This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

interpersonal communication skills to

discuss and provide constructive feedback on ideas

establish and maintain relationships and share information through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

leadership skills

encouraging and supporting achievements of team members

accessing interpreting and sharing information

researching information

The following knowledge must be assessed as part of this unit

innovation at work skills

basic management principles

the ways workplace climate can affect employees attitudes and performance

coaching and learning opportunities for employees and how they can be used to improve the skills in the use of innovative work practices

factors that can motivate staff to apply innovative work practices

ways of rewarding performance in the workplace

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

organises procedures to support innovation in the workplace

encourages collaborative work arrangements

implements management practices that support innovation

provides encouragement for innovation

rewards suggestions improvements and innovation in the workplace through celebration and promotion by appropriate means

creates a physical environment that supports innovation

establishes strategies to promote innovative work practice

provides information and learning opportunities to foster innovation

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as store policy and procedures manuals

a range of communication equipment

a work team

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Working conditions may include:

Processes to encourage the application of innovation in the workplace may include:

Work activities may include:

Workplace procedures may relate to:

Collaborative work arrangements may include:

Management and staff may:

Acknowledgement may include:

Ways to celebrate and promote innovation may include:

Physical environment may include:

Sources of relevant information may include:

Learning opportunities may include: